Terms and Conditions


Our Agreement 

These Terms and Conditions, along with any part of our Website specifically referred to herein represent your entire agreement with us and supersede any other agreement, made oral or otherwise, as between the parties. 

1.Terms and Conditions for customers relating to the provision of Sussex Foot Centre. These Terms and Conditions set out how we (Sussex Foot Care Centre Limited, registered company number 11252389, registered office: 5 Load Street, Bewdley, Worcestershire, United Kingdom. DY12 2AF) will provide Specialist Foot Pain Treatment & Foot Care, to those people whose applications for such Services we accept (“you” or “the customer”). 

2.We may change the terms of this Contract from time to time. Changes will be posted on our Website. Please check this regularly for updates. 

3.By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. 

Your use of the Website 

4.You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Sussex Foot Centre or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use. 

5.We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate. 

Your Personal Information and Privacy 

6.Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. 

7.These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found at www.sussexfoot 

For the purpose of these Terms and Conditions: 

a. ‘Data Protection Laws’ means any applicable law relating the processing of Personal 

Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR. b. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679. 

c. ‘Data Controller’. ‘Personal Data’ and Processing’ shall have the same meaning as in 

the GDPR. 8.We are the Data Controller of the Personal Data we process in providing the Services and Goods to you. 

9.Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Las: 

a. Before or at the time of collection Personal Data, we will identify the purposes for 

which information is being collected: b. We will only Process Personal Data for the purposes identified: c. We will respect your rights in relation to your personal Data: and d. we will implement technical and organisation measures to ensure your Personal Data 

is secure. For any enquiries or complaints regarding data privacy, you can email: https://www.sussexfootcentre.co.uk/ 

10.You agree that we may retain and process the personal information that you give us including information relating to yourself, your address and other details for purposes including marketing, business creation and development, management reporting, communications both manually and/or on a computer database, billing and assessment of your use of the Services and that we will be the data controller for this information. 

11.For further details please see our Privacy Policy at www.sussexfootcentre.co.uk/privacy-policy 

Fees and Payment 

12.All prices on the website are in pound sterling and are inclusive of VAT. Any change in the VAT rate may be applied to products. Prices are subject to change without notice. The price applicable to any order is the price indicated on the www.sussexfootcentre.co.uk website at the time of submitting the order except in the case of obvious error. 

13.We try and ensure that all prices on our Website are accurate, but errors may occur. If we discover an error in the price of a service you have arranged, we will not be liable to supply that service to you at the stated price, provided that we notify you before we despatch the service to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card. 

14.The fees (Fees) for Services, the price of any Goods (if not included in the Fes) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Service may be calculated on a fixed fee or on a standard rate basis. 

15.Fees and charges include VAT at the rate applicable at the time of the Order. 

16.Payment for Services must be made. You must pay in cash or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Service. 

17.We currently accept payment via Visa, Visa Debit, Visa Delta, Visa Electron, MasterCard and Maestro. 

18.You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Sussex Foot Centre, we will not be liable for any delay or non-delivery of service. 

19.We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. 


20.We will deliver the Services, by the time or within the agreed period or, failing any agreement: 

a. In the case of Services, within a reasonable time: 

21.In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate be up to the full amount of the Fees or charges. 

Risk and Title 

22.Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. 

23.You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them. 


24.You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. 


25.We have a legal duty to supply Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation. 

26.Upon delivery, the Goods will: 

a. be of satisfactory quality: 

b. be reasonable fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract: and 

27.It is not failure to conform if the failure has its origin in your materials. 

28.We will supply the Services with reasonable skill and care. 

29.In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter their Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this contract or later). 

Duration, Termination and Suspension 

30.The contract continues as long as it takes us to perform the Services. 

31.Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other: 

a. commits a serious breach, or series of breaches resulting in a serious breach of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice: or 

b. is subject to any step towards its bankruptcy or liquidation. 

32.On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected. 

Refund Policy 

33.Kindly note when purchasing a course of treatments that whilst Sussex Foot Centre will endeavour to provide you with your preferred podiatrist/therapist, they may not always be available. 

34.No refunds will be made due to non-availability of any particular podiatrist/therapist. 

35.Further, once a course of treatments has been booked there are no refunds for any sessions which are not taken. 

36.Please take note that we operate a 24-hour cancellation policy and require 24 hours notice to re arrange or cancel any appointments. 

Successors and our Sub-Contractors 

37.Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties. 

Circumstances Beyond the Control of Either Party 

38.In the event of any failure by a party because of something beyond its reasonable control: 

a. the party will advise the other party as soon as reasonably practicable: and 

b. the party’s obligations will be suspended so far as is reasonable, provided that that 

party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery. 

Excluding Liability 

39.We do not exclude liability for: (i) any fraudulent act or omission: or(ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we ae not liable for (i) loss which was not reasonable foreseeable to both parties at the time when the Contact was made, or (ii) loss )e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession. 

Governing Law, Jurisdiction and Complaints 

40.The Contract (including and non-contractual matters) is governed by the law of England and Wales. 

41.Disputes can be submitted to the jurisdiction of the courts of England and Wales or; where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively. 

42.We try to avoid any dispute, so we deal with complaints in accordance with procedures set out in our Complaints Procedure, found at www.sussexfootcentre.co.uk: 

43.You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ 

Or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) 

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website). 

44.We aim to follow these codes of conduct, copies of which you can obtain as follows: 

a. Podiatry Code of Practice, available from deputyprimeminister.gov.mt 

We are trusted by our clients

Amy's been extremely helpful, informative and lovely to talk to during my foot appointment the last few visits. 100% recommend their services.
Darryl Rebbetts
Darryl Rebbetts
Have had scan and chiropodist treatments and both were carried out with care and I was informed what would be done. I would highly recommend the Sussex foot centre for treatments.
Sheila Stobbs
Sheila Stobbs
I was misdiagnosed by my GP after injuring myself long distance walking. Now I not only know what's wrong with me, but also how to remedy it so I can walk again. Great attention to detail. Thank you 😊
Liz Platt
Liz Platt
Fantastic experience with the whole practice, there’s no where I’d trust more. Originally I went to have one issue sorted out, and have found another to be dealt with alongside. A practice where you feel listened to and taken seriously. Thanks again!
Nikki Martin
Nikki Martin
Had an appointment with Jon Collins about a sore heel. Had a scan on both heels, which was followed by a detailed analysis of the results and an explanation (in layman's terms) what the issue was. Very impressed with his knowledge, how it was imparted and happy with our agreed action plan.
Jonathan Whitnall
Jonathan Whitnall
Over the last 4 years or so, I have visited a number of professionals including physiotherapists, chiropractors and osteopaths. I was experiencing recurring injuries in my left knee and hip from sports and from attempting to walk mid-distances. The pain was starting to flare in my back too. I was following the physiotherapists’ advice religiously and attending appointments regularly. However, the programme of exercises tended to make the pain worse rather than better. To add to my frustration, I was also misdiagnosed with a hip condition. In the back of my mind, I always felt there was something biomechanically incorrect in the way I move but I was reassured that was not the case until…..I booked an appointment with Jon at Sussex Foot Centre for a gait assessment. Jon quickly recognised the issue with my feet and their incorrect positioning. I was prescribed custom orthotics and after a few months of perfecting these, Jon then created my semi-permanent pair of orthotics. I have been walking further than I have done and am now back on the courts playing tennis, which I love, and never thought I would be able to do again. The whole team at Sussex Foot Centre are very helpful and efficient. My treatment is ongoing so as long as Jon is a podiatrist, I am his patient :) Thank you for everything!
Katherine Morley
Katherine Morley
I had nail surgery last October and after all this time I can say it was worth it. Jon didn’t rush me into it and gave me all options available, in the end I decided to go for the surgery and Jon made it so easy and everything was explained to me before, during and afterwards. Any questions I had were always answered by Jon or one of his team and put my mind at rest (I’m a bit of a worrier). Can’t thank them enough for helping with something that I had tried to ignore for years.
Gavin Robertson
Gavin Robertson
I highly recommend Sussex foot centre. I booked an appointment for the shoe insoles and Jon was very helpful and professional. He provided a great solution for me and I feel much better since I wear my new insoles. The entire team is also very nice and helpful with booking the appointments around my work schedule.
Michał Piotrowski
Michał Piotrowski
After the NHS screwed up my ingrown toenail operation twice this year I decided to go private and it was the best decision. I was seen really quickly and toes healed within a couple of weeks, highly recommend sussex foot centre.
Lauryn Spink
Lauryn Spink