Complaints Procedure

At the Sussex Foot Centre, we take our responsibility to provide you with the service you expect and the products you need, very seriously. However, things can, and do, go wrong from time to time.

If you are not happy about something, or you have a concern to do with your service or bills, this page will tell you what to do.

If there is something you are not happy with
Call: 01444 453874
Email: thomas@sussexfootcentre.co.uk

If you have a complaint, then the best thing to do is to help us help you – contact us by calling 01444 453874. We aim to resolve issues as quickly and as fairly as we can. Alternatively, you can email thomas@sussexfootcentre.co.uk or write to us at 34 Sussex Road, Haywards Heath, West Sussex. RH16 4EA. We will acknowledge your complaint within 5 working days and aim to have fully investigated within 30 working days of the date it was received.

We make every effort to provide the best service possible to everyone who attends the Sussex Foot Centre. However, we are aware things can go wrong resulting in a Patient feeling that they have cause for complaint. If this is the case, we would wish for the matter to be resolved as quickly as possible.

If you want a friend or family member to speak to us about a concern on your behalf, we will need you to give permission for them to do so. This is to ensure that your details that we hold on file are kept safe and secure.

We would always want you to feel like you can speak to us about anything, and we always want to get to the bottom of the matter. Sometimes we need to explain things a bit better, so we appreciate if you give us a chance of putting right whatever has gone wrong and an opportunity to improve our practice.

We will always try to solve your issue in the first instance. Please make sure you keep us updated with your up to date contact numbers.

If you are not happy with our final resolution and it has been 8 weeks since you raised this with us, you may pass your complaint onto The Health Services Ombudsman. The ombudsman is completely independent of The Society of Chiropodists & Podiatrists and Government.

Their contact details are as below:
Tel: 0345 015 4033
e-mail: OHSC.Enquiries@ombudsman.gsi.gov.uk
Write to: Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
Website: www.ombudsman.org.uk

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